Project and submitter information
Project overview
| Project title |
Reducing total time for Real Estate License process
|
| Department |
California State Assembly
|
| Lean project leader |
Catherine G.
|
| Proect leader email |
[email protected]
|
| Project leader phone |
+14152357240
|
| Project Start Date |
2017-10-10
|
Project Background and Goals
| What issue prompted the improvement effort? Why is change needed? |
It takes month to process real estate license applications through mailed forms.
|
| Desired Future State / Project Goals |
LIcenses approved within 2 weeks.
|
| What are the biggest changes being implemented? |
New digital services!
|
P2: Current state of issue
Current state description
| MEAT: Amount |
200
|
| MEAT: Amount Description (e.g. work orders) |
applications
|
| Reference time frame for Amount (per week, per month) |
per month
|
| MEAT: Time (in hours) per each Amount |
15
|
| MEAT: Money (amount per hour for time) |
$40.00
|
| MEAT: Error rate (% error rate) |
15
|
| Untitled field |
0
|
Error details
| Rework steps |
Test online process
|
| Rework time |
Reduce mailing back and forth
|
| Percent complete and accurate |
75
|
Amount details
| Backlog |
250
|
| Handoffs |
0
|
| Process steps |
18
|
Time details
| Lead time (days) |
0
|
| Processing time (days) |
40
|
| Response time (days( |
50
|
| Percent on time delivery |
0
|
