Employment Application

Application

What position are you applying for?	Assistant Town Manager
What is your desired compensation?	$80,000
When are you available to start work?	April 2023
Are you willing to relocate?	Yes
Please select which of the following shifts you are looking for.	Day
What type of work are you looking for?	Full-time

Personal Information

Driver's License	Yes
Driver's License State	Virginia
Driver's License Number	T64212758
Are you at least 18 years old?	Yes
Are you legally eligible to work in the United States?	Yes
Have you previously worked for the Town of Colonial Beach in any capcity?	No

Work Experience: List past relevant work experience. Please include US Military service.

Employer	Department of Social Services, Child Support Enforcement
Phone	+18047267057
Address	801 E Main St, Richmond VA 23219-2901
Position Held	Leadworker
Dates of Employment (MM/YYYY)	02/2000 to 03/2015
Supervisor	This supervisor has retired. Please contact Human Resources
Summary of Duties (Do Not Put "See Resume")	As Leadworker, planned and coordinated the daily work of a diverse, cross functional team of individuals that processed over 14,000 cases annually. Initiated measures that improved the existing work and caseload functions that increased staff practices. Planned and organized the workload/activities for the unit and assigned to staff. Processed complex, urgent, ambiguous, and/or time sensitive cases. Researched new cases and collected missing signatures, legal documents, and financial statements on incomplete cases; assigned accurate cases to a staff of four. Processed complex, urgent, and time sensitive cases. Established and maintained regular and frequent contacts with internal team members, policy staff, interstate agents, branch staff, court staff that facilitated the collection of case data, solve problems, address discrepancies, and activate cases. Interpreted and analyzed policies to guide my judgment in dealing with urgent, complex, and sensitive interstate problems that assisted branch or interstate agents in obtaining pertinent information, set hearing dates, obtain paternity results which enhanced enforcement efforts. Liaison between Virginia and interstate caseworkers, to solve case problems that generated/increased revenue, stimulated idle cases, collection/adjustments of arrears, locate parents, set court hearings, initiate bench warrants, etc. Conducted conference calls to settle escalated disputes between the workers. For extreme measures, correspond with directors to obtain resolutions. Trained and developed staff in procedures and case/document processes. Developed training manual and updated monthly based on federal clearinghouse. Conducted refresher training sessions to address those changes. Conferred with manager to formulate and implement new office processes that facilitated daily practices. Composed production reports that promoted positive annual performance evaluations.
Reason for Leaving	I decided on an early retirement to embark on something new.
Do You Have Additional Work Experience to List?	Yes

Work Experience: List past relevant work experience. Please include US Military service.

Employer	Department of Social Services, Child Support Enforcement
Phone	+18047267057
Address	730 E Broad St, Richmond VA 23219-1850
Position Held	NON-IV Team Leader
Dates of Employment (MM/YYYY)	03/1999 to 12/1999
Supervisor	Penny Boyd (retired)
Summary of Duties (Do Not Put "See Resume")	As a newly created team leader position, effectively restructured and strategize caseloads thru monitoring staffs’ existing processes, performances, and timeframes to ensure processes are in compliance with state rules. Assisted the program manager in maintaining the compliance program in which we collaborated to review processes and work assignments. Addressed employers to ensure compliance of court documents to withhold support obligations and provided federal policies to those employers that refused to wage withhold. Committed the division to future course of action and procedures by ensuring staff processes were in a timely manner, responding to requests, collecting court orders form court staff, case closures. Investigated case problems involving status, case type, required documents, court orders and documented changes, recommendations, and conversations on agency intranet database. Monitored staff processes, performing quality assurance that prepared corrective actions that promoted strong reassignments and ensure federal/state changes are applied to their processes. Developed training manual and trained new team members and cross trained within the unit to share knowledge. Composed correspondences and production reports that build annual performance evaluations.
Reason for Leaving	This was an organizational change
Do You Have Additional Work Experience to List?	Yes

Work Experience: List past relevant work experience. Please include US Military service.

Employer	Department of Motor Vehicles, Motor Carrier Division, Rates and Tariffs
Phone	+18044977100
Address	2300 W Broad St, Richmond VA 23220-2051
Position Held	Senior Tech
Dates of Employment (MM/YYYY)	07/1995 to 03/1999
Supervisor	Judy McPherson-Petersen (retired)
Summary of Duties (Do Not Put "See Resume")	Managed and maintained a (transportation) compliance program that governed over 4000 companies in Virginia and surrounding states. Received and approved applications ensuring required contents are present; returning incomplete applications. Responsible for the programs’ functions in the branch offices ensuring applications and other filings are accurate. Because this was a program transferred from another state agency, continuously conducted qualify assurance to ensure optimal workflow. Monitored branch practices to ensure consistent adherence with program rules and regulations. Also, performed quality assurance on clients to ensure equipment and operations are in compliant and quality assurance on field staff to ensure processes/practices are accurate. Reviewed, analyzed, and interpreted regulatory changes, administrative results, policies, prior administrative decisions to adequately respond to clients, branch staff, hearings office, attorneys, or industry groups. Trained branch staff and customer service representatives on program’s policies and procedures. Ensured 23 branch offices were supplied with applications and booklets for the public. Analyzed and collected enforcement reports, documented files, hearing decisions, tariffs, registrations, and insurance history that facilitated consultations, meetings, hearings and to make logical and sound decisions involving problems and changing situations. Interpreted the hearings actions and decisions to clients, branch staff, and customer service reps. Testified in administrative hearings in the absence of Case Manager.
Reason for Leaving	I was seeking a change.
Do You Have Additional Work Experience to List?	No

Education

Please select the highest level of education completed.	Graduate
School Name	Central Michigan University
Dates Attended (MM/YYYY to MM/YYYY)	01/2006 to 12/28/2007
Did you graduate?	Yes
Degree Earned	Masters in Public Administration

Documents:

Please upload any documents you think relevant to your application (resume, transcripts, cover letter, etc.)

ReferenceLtr.ocw.doc, ACM.CB.ocw.cvltr.doc, ACM.ocw.res.doc

Reference 1

Name	Nathaniel L. Young
Phone	+18047545257
Email	[email protected]
Relationship to you (e.g. former supervisor)	Deputy Director for Child Support.

Reference 2

Name	Penny Boyd
Phone	+18047522576
Email	[email protected]
Relationship to you (e.g. former supervisor)	former supervisor

Reference 3

Name	Judy McPherson Petersen
Phone	+18043471416
Relationship to you (e.g. former supervisor)	former supervisor

Verify Application

Signature

Ocia Cordelia Williams